Refund Policy

Draft of 2026-06-25, before legal review. This document is not legal advice; a review by a lawyer is recommended before accepting payments.

30-day money-back guarantee

We offer a refund within 30 days of purchasing a reading pack. If you are not satisfied with your purchase, write to [email protected] within 30 days and we will refund your payment.

Because readings are a digital service, by making a purchase you confirm that a refund is possible within 30 days after the purchase, on the terms of this Policy.

How to request a refund

Write to [email protected] and provide:

• your account email address;
• the payment identifier/date.

Timing and method

• Review takes up to 10 business days.
• The refund is issued via the same payment method through Creem, acting as the merchant of record. How soon the funds arrive depends on your bank/provider (usually a few business days).

Used credits

A refund is provided in full within 30 days regardless of the number of credits used during that time — we do not deduct the cost of readings already made.

Contact

Questions about refunds: [email protected]. General terms are in the Terms of Use.